Frequently Asked Questions
Find answers to common questions about our connectivity solutions
Are ACASIS docking stations compatible with both M1/M2 Macs and Windows?
Yes, most ACASIS docking stations and hubs are designed for cross-platform compatibility, supporting macOS, Windows, and Linux systems. Please check specific product specs for DisplayLink requirements.
Do your NVMe enclosures support tool-free installation?
Many of our flagship SSD enclosures feature a tool-free design, allowing you to install or swap drives in seconds without additional hardware.
What is the maximum data transfer speed of your Thunderbolt 4 cables?
Our Thunderbolt 4 certified cables support data transfer speeds up to 40Gbps and power delivery up to 100W.
Does the capture card require driver installation?
ACASIS video capture cards are generally plug-and-play (UVC standard), meaning they work instantly with OBS, Zoom, and Twitch without manual driver installation.
Can I use the USB hub to charge my laptop?
Only hubs labeled with 'Power Delivery' (PD) support laptop charging. Ensure you connect your original USB-C power adapter to the PD port on the hub.
How do I ensure my SSD is recognized by the enclosure?
New SSDs must be initialized and formatted in Disk Management (Windows) or Disk Utility (Mac) before they appear in your file explorer.