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Returns & Exchanges
If you are not 100% satisfied with your ACASIS purchase, we offer a 30-day return policy for items in original condition and packaging.
1
Initiate Request
Contact our support team at [email protected] with your order number and reason for return.
2
Receive Authorization
Once approved, we will send you a Return Merchandise Authorization (RMA) number and the return shipping address.
3
Pack and Ship
Securely pack the device in its original box with all accessories and clearly mark the RMA number on the package.
4
Refund Processing
After inspection, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing